Privacy Policy – MLC Retail Ltd

Privacy Policy of MLC Retail Limited

Last updated: November 2025

1. Introduction

MLC Retail Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we use and safeguard your personal data when you:

Use our website or online shop
Register an account with us
Subscribe to our newsletter
Join or participate in our loyalty schemes or rewards programmes
Purchase goods or services from us
Interact with us via email, phone, or social media
Visit our premises

This policy also outlines your rights and how you can exercise them.

Company details:

Company name: MLC Retail Limited
Registered in England & Wales
Company No.: 09341697
VAT Number: 205-960-808
Registered office: 106 Carter Lane, Mansfield, England, NG18 3DH

We are the data controller for the personal data we collect and process.

2. What Personal Data We Collect

2.1 Data you provide directly

When you interact with us, you may provide:

Identity data: name, title, date of birth (if relevant for loyalty schemes)
Contact data: email address, telephone number, billing and delivery address
Account data: login credentials, order history, saved delivery addresses
Payment data: transaction information (we do not store full card details)
Marketing preferences: newsletter subscriptions, consent records
Loyalty scheme data: points history, rewards claimed, referrals
Communications: emails, messages, enquiries, reviews or feedback

2.2 Automatically collected data

When you use our website, technical and usage data may be automatically collected via cookies and analytics tools:

IP address
Browser type, version and device information
Pages visited, items viewed, time spent on site
Shopping behaviour (e.g., basket items, wish lists)

2.3 Data from third parties

We may receive personal data from:

Payment processors (e.g., card validation, fraud checks)
Delivery partners (e.g., confirmation of delivery)
Analytics providers (e.g., Google Analytics)
Social media platforms (if you interact with us there)
Marketing platforms (e.g., email newsletter tools)

3. How We Use Your Personal Data

We use your personal data for the following purposes:

3.1 Online retail and orders

To process and deliver your orders
To manage payments, fees and charges
To send order confirmations, updates and delivery notifications
To provide post-sale support and respond to queries

3.2 Account registration

To create and manage your account
To allow you to view order history, save preferences, and checkout faster
To maintain secure authentication

3.3 Newsletters and marketing

To send email newsletters, updates, and promotions
To personalise marketing messages and online ads (where legally permitted)
To track engagement so we can improve our campaigns

3.4 Loyalty schemes & rewards programmes

To administer points, rewards or benefits
To track participation, referrals, and redemptions
To personalise offers based on your purchase history

3.5 Website functionality and analytics

To improve website performance, usability and security
To understand how customers browse and shop
To test new website features

3.6 Legal, compliance and security

To detect and prevent fraud
To comply with tax, accounting, and regulatory obligations
To maintain the safety and security of our systems

4. Legal Bases for Processing

We process your personal data under the following lawful bases:

Contract: to process orders, deliver goods, manage your account, and fulfil loyalty benefits.
Consent: for email marketing, non-essential cookies, and optional preferences.
Legitimate interests: for improving services, preventing fraud, and marketing similar products to existing customers.
Legal obligation: for tax, accounting, and compliance requirements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Ensure essential website functions
Enable secure checkouts and account logins
Analyse website usage
Personalise content, recommendations, and ads

You can manage or disable non-essential cookies at any time via our Cookie Settings or your browser’s controls.

(See our separate Cookie Policy for full details.)

6. Sharing Your Personal Data

We may share your personal data with trusted third parties, including:

Payment processors (e.g., card providers, fraud prevention tools)
Delivery and courier companies
Email newsletter services
Customer support platforms
IT and website hosting providers
Analytics services
Loyalty programme partners

All partners are required to handle your data securely and only for the purposes we specify.

We do not sell your personal data to third parties.

Where data is transferred outside the UK, we ensure appropriate safeguards (such as Standard Contractual Clauses).

7. Data Retention

We keep personal data only as long as necessary:

Order and transaction records: typically 6–7 years (for tax purposes)
Account data: until you delete your account or after a period of inactivity
Marketing data: until you unsubscribe or withdraw consent
Loyalty scheme data: retained while you remain an active member

After retention periods expire, data is securely deleted or anonymised.

8. Your Rights

You have the following rights under UK GDPR:

Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object (including to direct marketing)
Rights relating to automated decision-making and profiling

To exercise your rights, contact us at:

???? retail@musiclearningcollective.com

???? MLC Retail Limited, 106 Carter Lane, Mansfield, NG18 3DH

You also have the right to complain to the ICO: https://ico.org.uk

9. Security

We use technical and organisational measures to protect your personal data, including:

Secure servers and encrypted connections
Restricted internal access
Regular monitoring and testing
Staff training

However, no online transmission is completely secure. We encourage you to use strong passwords and keep them confidential.

10. Children

Our website and services are not intended for children under 13. We do not knowingly collect data relating to children without parental consent.

11. Links to Third-Party Sites

Our website may link to external sites which have their own privacy policies. We are not responsible for those sites.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. If changes are significant, we may notify you directly.

13. Contact Us

For questions, concerns or requests about this Privacy Policy:

MLC Retail Ltd
106 Carter Lane
Mansfield
England
NG18 3DH