Instrument Repairs & Servicing

Instrument Repairs & Servicing – Consumer Terms & Conditions

MLC Retail Limited
Last updated: November 2025

1. Company Details

Instrument repair and servicing work is carried out by:

MLC Retail Limited
Registered in England & Wales, Company No. 09341697
VAT No. 205-960-808
Registered Office: 106 Carter Lane, Mansfield, England, NG18 3DH

These Terms govern all repairs, servicing, maintenance and related work (“Services”) carried out by us on musical instruments and equipment (“Instruments”).

2. Scope of These Terms

These Terms apply to all musical instrument and equipment repairs, including but not limited to:

Guitar/bass setups and repairs
Drum servicing
Piano maintenance (studio-level)
Electronics diagnostics (amps, pedals, etc.)
General cleaning and servicing
Replacement parts fitting
Warranty and non-warranty repairs

These Terms do not limit your statutory rights under the Consumer Rights Act 2015.

3. Booking, Estimates & Authorisation

3.1 Initial inspection

Before accepting a repair, we will carry out a preliminary inspection. This may be limited if the Instrument is assembled, sealed, or otherwise not fully accessible until work begins.

3.2 Estimates

We will provide an estimated cost for labour and parts before work begins.
Estimates are not guaranteed, as underlying issues may only become visible once work commences.
If additional work is needed, we will contact you for approval before continuing.

3.3 Authorisation

By booking or approving a repair, you agree that:

You are the legal owner of the Instrument or authorised by the owner
You consent to the work being carried out under these Terms
You will pay all agreed charges when due

4. Customer Responsibilities

You agree to:

4.1 Provide accurate information

Fault description, history of the issue, modifications, previous repairs, and any relevant details.

4.2 Remove accessories & personal items

MLC Retail Ltd accepts no responsibility for:

Straps, picks, sticks, cases, bags, tuners
Memory cards, batteries, or cables

Unless specifically listed on the repair form.

4.3 Ensure the Instrument is fit for inspection

If an Instrument is heavily soiled, hazardous, or unstable, we may refuse the repair or apply a cleaning surcharge.

4.4 Collect your instrument on time

Instruments not collected within 90 days of completion may be:

Subject to reasonable storage fees, and/or
Sold to recover costs, as permitted by the Torts (Interference with Goods) Act 1977

We will make reasonable attempts to contact you first.

5. Our Responsibilities

We agree to:

5.1 Provide services with reasonable care and skill

As required under the Consumer Rights Act 2015.

5.2 Use appropriate parts

New OEM or aftermarket parts depending on availability
Second-hand or refurbished parts only with your approval

5.3 Keep you informed

We will update you if:

We discover additional faults
Parts become unavailable
Repairs cannot be completed as expected

6. Parts, Repairs & Warranty

6.1 Warranty on labour

Repairs include a 90-day warranty on workmanship only. This does not cover:

Wear and tear
Damage caused by misuse, humidity, heat, cold or impact
Issues unrelated to the original repair
Modifications performed elsewhere

6.2 Warranty on parts

Parts are covered by the manufacturer’s warranty where applicable.

6.3 Repairs involving electronics

Electronic repairs can involve interacting systems. A successful repair of one component does not guarantee the function of associated circuits.

6.4 Vintage or fragile instruments

Vintage, distressed or delicate Instruments may:

Have pre-existing weaknesses
Suffer cosmetic changes during disassembly or repair
We will take care but cannot guarantee original finish preservation.

7. Liability & Limitations

7.1 General liability

Nothing in these Terms limits liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Your statutory consumer rights

7.2 Damage during repair

We will take reasonable care, but we are not liable for:

Pre-existing faults
Hidden defects discovered only when work begins
Pre-existing structural damage that worsens during repair
Damage caused by age, corrosion, loose joints, brittle components, rusted screws, or prior unreported modifications

7.3 Loss or theft

While in our care, instruments are held securely. However:

We are not liable for loss or theft due to events beyond our reasonable control (e.g., break-ins, fire, flood).
Customers should maintain their own instrument insurance for high-value items.

7.4 Loss of data

For digital or electronic instruments:

Back up your presets, samples, patches and data
We accept no responsibility for data loss during repair

7.5 Consequential losses

We are not liable for:

Loss of earnings
Missed performances, rehearsals, or recordings
Travel or hire costs
Any consequential or indirect loss

8. Completion & Payment

8.1 Notice of completion

We will contact you when your Instrument is ready for collection.

8.2 Payment

Payment is due:

In full, upon collection; or
Before dispatch for postal returns

The Instrument remains the property of MLC Retail Ltd until paid for in full.

8.3 Unpaid balances

We reserve the right to:

Charge storage fees
Withhold the Instrument until payment is made

9. Collection, Delivery & Risk

9.1 In-store collections

Risk transfers to you once the Instrument is collected.

9.2 Courier returns

If we return the Instrument via courier (with your approval):

Risk transfers to you when the courier receives the Instrument
We accept no liability for damage in transit
We recommend insured shipping

10. Customer Inspection Upon Collection

Upon collecting your Instrument, you must:

Test and inspect it before leaving the premises
Raise any immediate concerns with our staff

Issues raised after collection must be supported by evidence and may be treated as a new repair.

11. Cancellation of Repair Work

You may cancel before work begins.
If work has started, you will be charged for:

Labour completed up to the cancellation point
Any non-returnable parts ordered on your behalf

12. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
Any dispute will be subject to the exclusive jurisdiction of the English courts.

13. Contact Us

For questions or concerns regarding repairs:

MLC Retail Limited
106 Carter Lane
Mansfield
England
NG18 3DH